Frequently Asked Questions
General Questions
What is New Amenity?
New Amenity is a Dallas-Fort Worth Texas based company that provides smart, AI-powered vending machines for venues at absolutely no cost. We handle everything - the machine, the products, the restocking, and the maintenance - so you don't have to.
What areas do you serve?
We currently serve venues across the Dallas/Fort Worth Metroplex, as well as Ellis County Texas. If you're unsure whether your location qualifies, contact us and we'll let you know.
Is there really no cost to my venue?
That's correct. New Amenity provides the machine(s), installation, stocking, and maintenance at zero cost to your venue. We generate revenue through product sales, so there are no fees, or hidden charges for you.
The Machines
What kind of machines do you offer?
We offer modern, AI-powered smart vending machines that look and feel premium. They are designed to complement your venue's environment with a sleek, professional appearance.
How does the machine know what is taken?
Our machines use an advanced AI camera and sensor system that tracks every item taken or placed back on the shelf. Once you close the door, the transaction is automatically finalized - no scanning or checkout required.
What payment methods are accepted?
Our machines are cashless and accept all major debit and credit cards, as well as Apple Pay and Google Pay. No cash handling required.
What happens when a machine needs maintenance?
Our machines are self-monitoring and send real-time maintenance and inventory alerts 24/7. We then handle all repairs and restocking in person in a timely manner - you never have to worry about it.
Products & Customization
Can I choose what products go in the machine?
Yes. You can choose from healthy options, traditional snacks, beverages, everyday essentials, or a mix of everything. The shelves are fully customizable to fit your venue's needs and the preferences of your guests or employees.
How often is the machine restocked?
We monitor inventory in real-time and restock proactively before items run out. Restocking schedules are based on your venue's usage pattern.
Getting Started
Simply fill out our contact form and we will schedule a free, no- obligation assessment. We will evaluate your venue, recommend the right machine(s) and configuration, and handle everything from there.
How do I get a machine for my venue?
How long does it take to get set up?
Once we complete your assessment and confirm the details, installation is typically quick and hassle free. We handle the entire setup process with minimal disruption to your venue.
Is there a contract?
We keep things simple. We start with a free 30-day pilot program and go from there. After 30 days any service agreement details will be communicated clearly. There are no surprise fees or long-term obligations that aren't fully explained upfront.
Have questions about New Amenity? We have answers. If you didn't see what you're looking for, feel free to reach out at: