Frequently Asked Questions

General Questions

What is New Amenity?

New Amenity is a Dallas-Fort Worth Tx based company that provides modern AI-powered smart markets for venues at absolutely zero cost. We handle every detail — the machines, the products, restocking, and the maintenance — so you don't have to.

What areas do you serve?

We currently serve venues across the Dallas-Fort Worth Metroplex, as well as Ellis County Tx. If you're unsure whether your location qualifies, contact us and we'll confirm it.

Is there really no cost to my venue?

That's correct. New Amenity provides the machine(s), installation, stocking, and maintenance at zero cost to your venue. We generate revenue through product sales, so there are no fees, or hidden charges for you.

The Machines

What kind of machines do you offer?

We offer modern, AI-powered smart market machines that look and feel premium. They are designed to complement your venue's environment with a sleek, professional appearance.

How does the machine know what is taken?

Our machines use an advanced-AI camera and sensor system that tracks every item taken or placed back on the shelf. Once you close the door, the transaction is automatically finalized — no scanning or checkout required.

What payment methods are accepted?

Our machines provide a modern cashless system — they accept all major debit and credit cards, as well as Apple Pay and Google Pay. No cash handling required.

What happens when a machine needs maintenance?

Our machines are self-monitoring and send real-time maintenance and inventory alerts 24/7. We then handle all repairs and restocking in person in a timely manner — you never have to worry about it.

Products & Customization

Can I choose what products go in the machine?

Yes. You can choose from healthy options, traditional snacks, beverages, everyday essentials, or a custom mix. The shelves are fully customizable to offer a wide range of products — easily fitting the needs and the preferences of your residents, guests and employees.

How often is the machine restocked?

We monitor inventory in real-time and restock proactively before items run out. Restocking schedules are based on your venue's usage pattern.

Getting Started

Simply fill out our contact form and we will schedule a free, no- hassle consultation. We will evaluate your venue, recommend the right machine(s) and configuration, and handle everything from there.

How do I get a machine for my venue?

How long does it take to get set up?

Once we complete your consultation and confirm the details, installation is typically quick and hassle-free. We handle the entire setup process with minimal disruption to your venue.

Is there a contract?

We keep things simple. We start with a free 30-day pilot program and go from there. If you're happy after 30 days, service agreement details will be communicated clearly, and a contract will then be presented. There are no surprise fees or long-term obligations that aren't fully explained upfront.

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